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Royal Galveston Shuttle™
622 Kempner St Suite 210, Galveston, TX, 77550
622 Kempner St Suite 210, Galveston, TX, 77550
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Royal Galveston Shuttle – Terms & Conditions
Please read our Terms & Conditions carefully before making a booking or utilizing our service.
By utilizing our services, you affirm that you meet the following criteria:
By booking services with Royal Galveston Shuttle LLC, you acknowledge and agree to these Terms & Conditions. We recommend reviewing this section carefully before proceeding with your reservation. Should you have any questions or concerns, please feel free to contact us.
1. Cancellations and Refunds
1.1 Receive a full refund for cancellations made more than 48 hours before the scheduled transfer time, minus a 3.5% payment processing fee.
1.2 Cancellations made less than 48 hours before the scheduled transfer time will not be refunded.
1.3 Missed shuttles due to late arrival or any other reason are non-refundable.
1.4 Bookings for our private coach buses (44-seater and 50-seater) are final and non-refundable.
2. Booking Modifications
2.1 If you wish to make changes to your booking after confirming, please notify us at least 48 hours before the scheduled transfer time. Changes made less than 48 hours before the transfer are subject to availability, and no refund will be provided for last-minute change requests.
2.2 Vehicle changes are subject to availability, and we will do our best to accommodate your request.
2.3 If the total price remains the same as your original booking, no additional payment is required.
2.4 If the new total price is higher, immediate payment of the difference will be necessary to keep your booking.
2.5 If the new total price is lower, no refund will be provided, and the change fee will be equivalent to the price difference. Consider canceling and making a new reservation in this case.
3. Payment Processing Fees
3.1 We accept various payment methods, including all major credit and debit cards, tap-to-pay, and select money transfer apps. Cash payments are not accepted.
3.2 Credit and debit card payments may be subject to payment processing fees, which will be clearly outlined during the booking process. Generally, the total price includes these fees unless otherwise indicated.
4. Last Minute Bookings
4.1 A booking is considered “last-minute” when it is made within 24 hours of the intended service or transfer.
4.2 All last-minute bookings are subject to availability and require approval from our team.
4.3 Immediate payment is necessary upon confirmation to secure the reservation.
4.4 Additional charges and fees may apply based on the urgency and circumstances of the booking.
4.5 All last-minute bookings are non-refundable.
5. Private Shuttle Pickup Policy
5.1 For airport pickups, a waiting period of up to 60 minutes from the actual arrival time is offered. We monitor flights for late arrivals and adjust pickup times accordingly, subject to availability.
5.2 Cruise port pickups allow a 20-minute waiting period. Pickups from hotels, vacation rentals, and private locations allow a 10-minute waiting period.
5.3 Additional waiting time beyond the complimentary period will depend on driver availability and will be subject to additional waiting charges starting at $60 for an additional hour. Waiting charges for vans, minibuses, and coach buses are $90, $120, and $180 per hour, respectively.
6. Shared Shuttle Pickup Policy
6.1 Pickup times for shared shuttles are set as per our schedule. Passengers must be ready at the designated pickup point 15 minutes before their allotted shuttle time. Due to the shared nature of the service, shuttles will not wait for late passengers.
6.2 Shuttle times are planned to accommodate multiple passengers and multiple stops, and delays may occur due to traffic or other operational reasons. Royal Galveston Shuttle reserves the right to adjust departure times if necessary. Passengers should plan their trip accordingly. Customers catching a return flight at 1:00 PM or earlier must book a private shuttle from the cruise port. Royal Galveston Shuttle is not responsible for any missed flights.
6.3 Missed shuttles due to late arrival or any other reason are non-refundable. The shuttle will not wait, and alternative transportation is the passenger’s responsibility.
6.4 If a flight is delayed or canceled, it is your responsibility to contact Royal Galveston Shuttle immediately. We do not track flights on shared shuttle bookings. We will do our best to accommodate changes but cannot guarantee availability.
6.5
7. Luggage Policy
7.1 To ensure a smooth and comfortable journey for all passengers, we kindly request that follow our luggage allowance guidelines.
7.2 We are not able to accommodate any extra luggage due to limited space, customer will be responsible for transporting any extra luggage at their own expense.
7.3 It is the passenger’s responsibility to ensure that all luggage and personal items are collected, loaded, and unloaded. The Company assumes no liability for items left behind. Additional charges will apply for transporting or returning left-behind luggage.
8. Unruly Behavior, Intoxication, and Refusal of Service
8.1 At Royal Galveston Shuttle LLC, we prioritize the safety and comfort of all our drivers and passengers. So, we kindly request all passengers to conduct themselves in a respectful and considerate manner throughout the journey.
8.2 Any form of disruptive actions, verbal abuse, or physical misconduct, including intoxication, will result in immediate ride cancellation without refund.
8.3 Excessive alcohol consumption before the transfer is discouraged to maintain a peaceful atmosphere for everyone.
8.4 Our drivers have the authority to refuse service in cases of unruly behavior or intoxication. In such situations, no refund will be provided for the booked service.
9. Offered Vehicle Make and Model
9.1 Vehicle photos and vehicle type are for reference purposes only. The actual make or model may vary, but our aim is to provide you with the same service class that you booked for your comfort and safety.
9.2 In case the originally booked vehicle is not available, we may send a combination of vehicles to match the total capacity of the booked vehicle or service. We will not charge any additional amount and will absorb the cost of sending multiple vehicles.
10. Service Approval, Availability, and Service Cancellation
10.1 All services offered by Royal Galveston Shuttle LLC are subject to approval and availability. We reserve the right to modify, decline, or cancel any service request due to availability or other unforeseen issues. In such cases, you will be notified in writing via the email address provided at the time of booking. Royal Galveston Shuttle LLC assumes no liability for cancellations made under these terms.
10.2 In the event of service cancellation by us, we shall issue a 100% refund to the customer. This refund constitutes our sole liability in such circumstances.
10.3 In case of service cancellation, we shall not be held liable for any losses incurred by the customer, including but not limited to missed flights, connections, or any other consequential expenses.
10.4 Refunds for cancelled services will be processed within 5-7 business days.
10.5 The refund will be issued to the same payment method used for the original transaction.
11. Disclaimer: Missed Flights, Unforeseen Events, and Vehicle Issues
11.1 We, Royal Galveston Shuttle LLC, along with our service agents, drivers, and staff, are not liable for missed flights, missed cruise, delays, or losses due to unforeseen traffic events, acts of nature, or vehicle issues.
11.2 Customers must plan ahead, allowing ample time for travel. We are not responsible for missed flights or any repercussions arising from traffic events or events beyond our control, including vehicle issues.
11.3 In case of vehicle problems leading to ride cancellation, we’ll endeavor to inform you promptly and try our best to arrange alternatives. Nonetheless, we are not responsible for any subsequent losses or inconveniences.
12. Are pets allowed?
12.1 We're happy to welcome service animals with proper documentation!
13. No-Show Policy
13.1 If a passenger does not show up at the scheduled pickup point and has not communicated with Royal Galveston Shuttle in a timely manner, the booking will be considered a no-show. No-shows are non-refundable and cannot be rescheduled.
14. Accessibility Disclaimer
14.1 Our vehicles are not wheelchair accessible. Passengers must be able to reach the designated meeting points, board, and exit the vehicle safely without assistance from company staff. By booking, you acknowledge that Royal Galveston Shuttle LLC is not liable for any injuries, delays, or missed shuttles related to mobility limitations or inability to reach the pickup location.
14.2 Passengers traveling with foldable wheelchairs or walkers may bring them at their own risk. Royal Galveston Shuttle assumes no responsibility for loss or damage to these items. Please note that we do not accept mobility scooters due to space restrictions.
14.3 For comfort and safety, passengers requiring special assistance or lift-equipped vehicles are encouraged to book with a wheelchair-accessible transportation provider.
15. Changes to These Terms and Conditions
15.1 We may update or modify these Terms and Conditions from time to time. Any updates will be posted on our website at www.royalgalvestonshuttle.com with a revised effective date.
15.2 If an existing booking is modified, rescheduled, or rebooked, the Terms and Conditions in effect at the time of the change, as posted on our website, will apply.
15.3 It is the customer’s responsibility to review the current Terms and Conditions available on our website prior to booking, modifying, or using our services.
16. Missed Shuttle Protection Plan
16.1 Rebook on a later same-day shuttle only if seats are available; otherwise receive a refund (minus any fees, taxes, and protection cost). Protection must be purchased at the time of booking to be valid.
16.2 Valid only for airline or cruise delays with proof required (flight delay, baggage delay, customs or immigration lines, or ship disembarkation delay).
16.3 Traffic, dining, shopping, restroom stops, rideshare delays, personal misplanning, and any other reasons are not covered.
16.4 A minimum 45 minutes is required between scheduled flight landing time and shuttle booking time. You must notify us immediately if you will miss or have missed your pickup.